Terms & conditions
DISCLAIMER
Ready Raw Ltd
Registered company number: 09447673 (Companies House, England)
Contact email: hello@readyraw.co.uk
Registered address*: 27 Old Gloucester Street, London WC1N 3AX
VAT Registration No.
1. Ready Raw Ltd
a) "Ready Raw" is the trademark or registered trademark of Ready Raw Limited and/or our affiliates in the U.K.
b) The material in the Web Site is copyrighted to Ready Raw Limited or our content and technology providers.
You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
2. Contacting Us
a) Our contact address is: Ready Raw Ltd. 27 Old Gloucester Street, London WC1N 3AX or alternatively you can email us on hello@readyraw.co.uk.
3. Web Site Information
a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
4. Description of Products
a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
5. Ordering Products
a ) You may order products from the Web Site by submitting a completed order form through the checkout procedure.
b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
6. The Price and Payment
a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
c) Payment is made by credit or debit card at the time we accept your order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit or debit card.
d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items maybe mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
7. Delivery of Products
Please note that it may take up 7 days for you to receive your order from when you place your order.
The Ready Raw product range are handmade to order and sprouted (process which takes several days to prepare).
Please note that we do not ship out parcels on Fridays. Any orders placed after 2pm on a Thursday will be shipped out on the following Monday for next day delivery.
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the checkout procedure. However, the time for delivery will not be essential to the contract between us.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
8. Returns & Refunds Policy: By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Please check your goods upon receipt. In the unlikely event that they aren't in excellent condition, your order is incomplete or is not what you ordered, you must notify us by phone or email within 7 days of receipt and we will replace faulty or missing items.
Please note that for every order we will use the address supplied to us with the order notification - unless we have been notified of a different address for that order.
Please note that the responsibility for the product(s) becomes the customer's upon delivery. You will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Items must be returned using recorded or registered delivery and the costs of return postage and packaging are the customer's responsibility in accordance with distance selling regulations. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
To cancel your purchase within this seven-working-day cooling-off period, please email hello@readyraw.co.uk package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. As soon as we receive your cancellation notice, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge (we cannot refund any priority, express or courier component of the postage charge).
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
9. General
a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.
b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.